The station has a ticket office; when the ticket office is closed access to the Manchester-bound platform is only possible via a ramp from Tatton Road South.[2]
In May 2016, the roof collapsed onto the stairs of the Manchester-bound platform.[3] This resulted in the stairs being closed on both platforms, leaving access only via long ramps to the platforms. The roof has now been repaired and reinstated.
Services
On Mondays to Saturdays, Heaton Chapel is typically served by the following Northern Trains services:[4]
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