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Fizz is a Canadian company specializing in telecommunications services. Founded in 2018, it is a subsidiary of Vidéotron, which is owned by Québecor. The company offers mobile, Home Internet, and TV services. While it initially provided its services primarily in Quebec, Fizz is gradually expanding its service offerings to the rest of Canada, starting with mobile services in 2024.
Fizz Mobile
Industry
Telecommunications
Founded
2018
Products
Mobile, Internet and TV services
Services
HSPA, LTE, 5G, mobile broadband, SMS, telephony, internet, television
Fizz is a Canadian telecommunications company launched in 2018 by Vidéotron, a subsidiary of Québecor[1][2].
The company offers mobile phone, home Internet, and television services using a fully digital model, meaning there are no physical stores and no customer service by phone.
Timeline
2017: Creation of the Fizz brand.
November 2018: Official launch of mobile services.[3]
March 2019: Launch of residential Internet services.[4]
October 2020: Addition of mobile phone sales.[citation needed]
April 2024: Official launch of mobile services outside Quebec.[5]
February 2025: Official launch of the television service.[6]
January 2026: Official launch of the free mobile trial.
Services
Mobile Telephony
The company offers customizable phone plans, including 5G, with no long-term contracts or hidden fees. With its mobile plans, the company introduced features like automatic rollover of unused mobile data to the following month and data sharing between members.
Home Internet
The company offers high-speed Internet plans for the residential market. Internet services are only available in the province of Quebec for now.
Television
In July 2024, Fizz began a beta test period for its TV service. The official launch followed in February 2025. TV plans are customizable and commitment-free. Only Fizz members with an Internet plan can subscribe to the TV service. The TV service is only available in the province of Quebec.
Business Model
Fizz operates on a 100% digital model. Interactions take place via community forums and an online platform, with no physical stores or call centers.
Fizz applies a uniform pricing policy for all subscribers, with no distinction between new and existing members. Prices vary according to market conditions, and members can change their plan in real-time based on their needs.
Fizz offers a loyalty program called "My Rewards," allowing members to accumulate benefits over time, including free mobile data and discounts on Home Internet and mobile plans. The company also gifts mobile data that can be used according to subscriber preferences.
Subscribers can customize their phone plans by selecting the amount of data and the coverage they want.
Fizz operates on a prepaid model, with no fixed-term contracts. Subscribers can modify their mobile, Internet, and TV plan each month.
Unused mobile data is automatically rolled over to the next month and remains available for the subscriber.
Subscribers can ask questions and exchange tips on a dedicated forum, encouraging mutual support among members.
Subscribers can cancel their service at any time without penalty fees.
Network Coverage and Technology
Network Coverage
Fizz uses the infrastructure of both Videotron and Freedom, and has agreements with other operators to provide mobile service that covers 99% of the Canadian population. Its services are available in Quebec, Ontario, Manitoba, Alberta, and British Columbia. Roaming allows subscribers to use their plans across Canada and the United States.
Technology Use
Fizz uses various mobile network technologies to provide reliable connectivity to its members: Fizz utilise diverses technologies de réseau mobile pour offrir une connectivité fiable à ses membres:
4GLTE-Advanced: A mobile network technology offering high connection speeds and better performance.
5G: A mobile network technology that can reach speeds up to 4X faster than 4G LTE and allows more devices to connect to the network simultaneously.
VoLTE(Voice over LTE): With the withdrawal of the 3G network in Canada starting July 31, 2025, for Fizz and several of its partners, the VoLTE technology allows calls to go through the LTE network.
Home Internet Network
For its Home Internet service, Fizz relies on Videotron's cable infrastructure, with speeds reaching 940 Mbps. The fully self-managed online model allows members to customize their plans directly from their account, adapting their Internet connection to their needs.
Recognition
Fizz has been recognized for:
Its transparent pricing model.
Its flexible and innovative solutions in the Canadian market.
In 2020, Fizz ranked first in Canada for the best online experience in the telecommunications industry according to Léger’s WOW Digital Study. Fizz received the same distinction in the subsequent years of 2021, 2022, 2023, 2024, 2025, and 2026.
In 2025, the company was also recognized for the best online customer loyalty experience in Canada across all industries according to Léger’s WOW Digital Study.
Canadian Expansion
Following a beta phase in 2024, Fizz expanded its mobile services across Canada, including Ontario, Manitoba, Alberta, and British Columbia.
Distribution
Fizz offers the eSIM, as well as the possibility to order a SIM card online. SIM cards are also available at various partner stores:
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